Steps to Outage Restoration
If you need to report an outage, please call 541-688-8711.
Outage reporting services are available at this number 24 hours a day, 7 days a week.
Thirty-one percent of power outages are triggered by the weather. Lineworkers must battle the elements to find problem areas and restore service as quickly and safely as possible.
Cooperatives know their members want to know why the lights are out and when they’re coming back. First they must find the problems. Then they follow a series of steps to bring the lights back on.
Efforts are made to restore power to the largest number of members as quickly as possible. Then crews fix problems impacting smaller groups of members.
When an outage occurs, line crews work to pinpoint problems. They start with downed lines that could present a threat to public safety. Next, crews check distribution substations. Each substation serves hundreds or thousands of members. When a major outage occurs, line crews inspect substations to discover if problems stem from transmission lines feeding into the substation, the substation itself, or if problems exist down the line.
If the problem cannot be isolated at a distribution substation, distribution lines are checked. These lines carry power to large groups of members in communities or housing developments.
If local outages persist, supply lines (also called tap lines) are inspected. These lines deliver power to transformers, either mounted on poles or placed on pads for underground service, outside businesses, schools, and homes.
If your home remains without power, the service line between a transformer and your home may need to be repaired. Always call Blachly-Lane Electric Cooperative at 541-688-8711 to report an outage. This helps crews isolate local issues.
We appreciate your patience and cooperation whenever an outage occurs.
Want to see more? Click here to view a short video, courtesy of NRECA, regarding the four steps to restoring power.